The late Bob Hunt was a San Clemente Broker, Owner, Author, Bon Vivant, Ethicist, Producer, CAR Committee Chair, and friend. Every week he wrote an outstanding column for national distribution by Realty Times. A few years he discussed my friends Debra and Todd Duncan’s book on Customer Service. It was worth a read then and worth going online and purchasing it for your staff. To read the article, click on the posting below.
‘The $6,000 Egg’ Is a Good Read for Agents: https://realtytimes.com/agentnews/agentadvice/item/41331-20160105-realty-reality-the-6000-egg-is-a-good-read-for-agents