The other day someone sent me an extensive email asking a complicated MLO question that wasn’t simple to answer. First, I checked to see if he has ever taken classes from us. None.
When I phoned him, I asked him about this. He said that he used another company. I asked, “Why?” He said that they were the cheapest and he saved $10-$15. I asked “Why don’t you send your questions to them?” He said that they told him that they were an education company and didn’t answer emails like his.
Then I asked, “How did you get our name”? That company recommended you. There is a difference in service. Sometimes using the lowest priced supplier isn’t the best choice. I would bet he uses them again next year.